Support
Questions, problems or feedback — we're glad to hear from you.
Contact us
Email: [TO FILL: email]
A short description of the problem goes a long way. It also helps to know:
- which iPhone you use;
- the iOS version installed on it;
- the version of ShieldSurfing.
[TO FILL: company], [TO FILL: address]
Frequently asked questions
Getting started
Where can I download the App?
It isn't on the App Store just yet. Once ShieldSurfing is released, you'll find the download link on our home page.
Does private browsing hide me from websites?
No. Private tabs limit what the App keeps on your iPhone. Your activity may still be visible to the sites you open, to the network you're connected to and to your internet provider.
Using the App
How do I clear my browsing data?
Use the App's option for clearing browsing data. It removes the browsing data the App has saved on your iPhone. Removing the App from your device generally clears that local data too.
A page looks broken or won't load properly.
Blocking trackers occasionally changes how a site behaves. Reload the page first. If the problem keeps coming back, send us the link to that site by email and we'll check what's going on.
Subscriptions and data
How do I cancel a subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose ShieldSurfing. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the App does not cancel a subscription.
How do I request a refund?
Refunds for App Store purchases are handled by Apple under its policies. You can submit a request at reportaproblem.apple.com.
How can I ask you to delete my data?
Email us with the subject "Data deletion". More details are in the Privacy Policy.